Currently working at
Product designer building complete, scalable product experiences with strong ownership and collaboration.
Product designer building complete, scalable product experiences with strong ownership and collaboration.
4+ years at SocialPilot and YOUGotaGift, from social inbox and cancellation flows to a 160+ component design system.
2026 • SocialPilot • B2B SAAS
Redesigning the cancellation flow to reduce churn and understand why users leave
When churn started rising at SocialPilot, we didn't just patch the cancel button or change the position but we redesigned the entire offboarding experience to retain users who didn't really want to leave, and to finally understand the ones who did.
Reduced Cancellation Rate by 19%
Improved Churn Rate by 16%
2026 • SocialPilot • B2B SAAS
Redesigning the cancellation flow to reduce churn and understand why users leave
When churn started rising at SocialPilot, we didn't just patch the cancel button or change the position but we redesigned the entire offboarding experience to retain users who didn't really want to leave, and to finally understand the ones who did.
Reduced Cancellation Rate by 19%
Improved Churn Rate by 16%
2025 • SocialPilot • B2B SAAS
Redesigned social inbox for focused workflows and smarter client management
We saw potential in social media notifications and to make the best out of it, we redesigned the feature to utilise it potential and convert each message into a lead. This redesign lead to a massive jump in user upselling and feature purchase.
153% Increase in Feature Adoption
~80% Increase in Upselling & Feature Purchase
2025 • SocialPilot • B2B SAAS
Redesigned social inbox for focused workflows and smarter client management
We saw potential in social media notifications and to make the best out of it, we redesigned the feature to utilise it potential and convert each message into a lead. This redesign lead to a massive jump in user upselling and feature purchase.
153% Increase in Feature Adoption
~80% Increase in Upselling & Feature Purchase
2024 • YOUGotaGift • B2B SAAS
75% Acquisition Boost by streamlining the user journey with YOUCampaign
Users took too much trouble in order to place bulk eGift card orders. With YOUCampaign, we streamlined the user journey by combining 2 user journeys in one and fast paced the order placing process.
75% Increase in Customer Acquisition
44% Reduction in User Journey Completion
2024 • YOUGotaGift • B2B SAAS
75% Acquisition Boost by streamlining the user journey with YOUCampaign
Users took too much trouble in order to place bulk eGift card orders. With YOUCampaign, we streamlined the user journey by combining 2 user journeys in one and fast paced the order placing process.
75% Increase in Customer Acquisition
44% Reduction in User Journey Completion
2023 • YOUGotaGift • B2C SAAS
Boosting Conversion rate by 40% through YOUGotaGift App Redesign
YGG’s Application hold good value for the business and we see the potential it has. In order to improve the user experience, I took the initiative to redesign the app to address user pain points and make the user journey more seamless and quick.
40% Increase in Conversion Rate
30% Decrease in User Complaints
2023 • YOUGotaGift • B2C SAAS
Boosting Conversion rate by 40% through YOUGotaGift App Redesign
YGG’s Application hold good value for the business and we see the potential it has. In order to improve the user experience, I took the initiative to redesign the app to address user pain points and make the user journey more seamless and quick.
40% Increase in Conversion Rate
30% Decrease in User Complaints
My Playground
My Playground
Where I experiment, explore, and build for fun.
Where I experiment, explore, and build for fun.
Go to Playground
Selected metrics showing the impact of my design work
Selected metrics showing the impact of my design work
Design System Contribution
Built a scalable, multi-product component library used across teams.
160+ Components
160+ Components
Increase in Client Acquisition
Experiences that increase clarity, improve adoption, and drive measurable results.
75%
75%
Global Usability & Scalability
Designed experiences that scale across different markets, device types, and needs.
5+ Markets
5+ Markets
YoY Growth for YOUGotaGift
Achieved best conversion rate after the B2C revamp for YOUGotaGift
18%
18%
Client Satisfaction Rate
Post bulk eGift Card purchase with over 20 client’s satisfaction review
4.5 /5
4.5 /5
I focus on two guiding principles that influence the way I design products
I focus on two guiding principles that influence the way I design products
Ship. Learn. Iterate. Repeat
Great products are shaped by real user feedback, not endless fine-tuning. Shipping quickly helps us learn, validate ideas, and improve fast. With today’s tools, feedback is easy to access and design should be leading that loop.
Collaboration is Key
Working together helps teams catch problems and spot new ideas faster. Disagreements are part of the deal, but with clear workflows and open conversations, teamwork turns into our secret weapon for building great products.
What my colleagues actually said!
What my colleagues actually said!
Jitin consistently delivered designs that exceeded my expectations and effortlessly met all requirements. His cross-team collaboration was always exemplary
Abhith Piryatiyath
Sr. Product Manager, YOUGotaGift
He is proactive and easy to work with. He understands problem quickly, comes up with multiple solutions, and is someone we can rely on when things need to get done quickly
Tejas Mehta
Co-founder, SocialPilot
[Jitin] never hesitated to speak up when he believed there was a better way to approach something, always offering valuable insights and solutions
Anumod Nair
Sr. Product Manager, YOUGotaGift
I have just adored working with Jitin. He came up with solutions which were completely out of the box and he made the work really easy ❤️
Sweekriti Srivasatava
PR Lead, UpBrinGO
Jitin consistently delivered designs that exceeded my expectations and effortlessly met all requirements. His cross-team collaboration was always exemplary
Abhith Piryatiyath
Sr. Product Manager, YOUGotaGift
He is proactive and easy to work with. He understands problem quickly, comes up with multiple solutions, and is someone we can rely on when things need to get done quickly
Tejas Mehta
Co-founder, SocialPilot
[Jitin] never hesitated to speak up when he believed there was a better way to approach something, always offering valuable insights and solutions
Anumod Nair
Sr. Product Manager, YOUGotaGift
I have just adored working with Jitin. He came up with solutions which were completely out of the box and he made the work really easy ❤️
Sweekriti Srivasatava
PR Lead, UpBrinGO
Hello. I'm Jitin.
Hello. I'm Jitin.
I’m a Product Designer with about 4 years of experience launching & improving products in SAAS industry. I started out as an engineer, which really shaped how I think. I’m good at seeing the big picture while also paying attention to the details. That balance helps me make design decisions that truly support the product’s overall goals.
Along the way, I’ve learned more about design systems and micro interactions, often working solo on design projects. That’s helped me become really self-motivated and comfortable owning projects end-to-end.
As an ENTJ, I love digging into complex problems and figuring out innovative and logical solutions. I’m naturally curious, so I’m always exploring new ideas and ways to improve.
I’ve worked with teams across multiple regions, and I really value inclusive cultures where everyone feels safe to share their thoughts. I tend to over-communicate to make sure everyone’s on the same page because great products come from great teamwork.
I’m a Product Designer with about 4 years of experience launching & improving products in SAAS industry. I started out as an engineer, which really shaped how I think. I’m good at seeing the big picture while also paying attention to the details. That balance helps me make design decisions that truly support the product’s overall goals.
Along the way, I’ve learned more about design systems and micro interactions, often working solo on design projects. That’s helped me become really self-motivated and comfortable owning projects end-to-end.
As an ENTJ, I love digging into complex problems and figuring out innovative and logical solutions. I’m naturally curious, so I’m always exploring new ideas and ways to improve.
I’ve worked with teams across multiple regions, and I really value inclusive cultures where everyone feels safe to share their thoughts. I tend to over-communicate to make sure everyone’s on the same page because great products come from great teamwork.
Things potential recruiters normally ask me
Things potential recruiters normally ask me
What is your location & timezone?
I’m currently based in Rajasthan, India and work in the Indian Standard Time (IST) timezone.
I’m currently based in Rajasthan, India and work in the Indian Standard Time (IST) timezone.
When would you be available to join?
I’m currently employed and would be available to join after serving my notice period (~ 30 days).
I’m currently employed and would be available to join after serving my notice period (~ 30 days).
Are you willing to relocate?
Yes. I’m open to relocating for the right opportunity and team.
Yes. I’m open to relocating for the right opportunity and team.
Do you require visa sponsorship?
Yes, I would require visa sponsorship for international relocation.
Yes, I would require visa sponsorship for international relocation.
Are you open to remote or hybrid roles?
Yes. I’m open to remote, hybrid, or on-site roles, depending on the team structure and collaboration needs.
Yes. I’m open to remote, hybrid, or on-site roles, depending on the team structure and collaboration needs.